Member Protection Information Officer Training

Featured / General / Sep 26, 2017

Workshop 1: Member Protection Information Officer Course

This FREE course consists of seven online modules and one face-to-face workshop. It outlines the important role of Member Protection Information Officer as the ‘go to’ person in your club for players and members to discuss problems and formal complaints.

  • Better understand the role of MPIO.
  • Provide expert advice and guidance.

Please note: Online modules must be completed before the face to face workshop.

For further information on online modules, visit www.playbytherules.net.au/online-courses/mpio-online-course or to enrol in online modules visit https://learning.ausport.gov.au/auth/login/?returnUrl=%2F.

 

 


Workshop 1: 

MPIO Face to Face
Tuesday 24 October 2017 from 1 – 4 PM
at Sports House North
Cnr Caxton & Castlemaine Streets Milton QLD

Free daytime parking at
PCYC Milton, 40 Castlemaine Street

Register Here

Workshop 2: Australian Sports Commission Complaints Handling Workshop

Resolving complaints quickly and efficiently 

This FREE workshop provides participants with the necessary skills and strategies to respond to clients and customers’ complaints confidently, effectively and efficiently. It’s perfectly suited for those within sporting clubs and associations that have complaint handling responsibilities.  Comprehensive, practical and quality training will be offered.

Learning outcomes

  • understand and identify a complaint
  • improve their complaint handling skills
  • consider complaints from a ‘complainant perspective’
  • raise awareness of the value of complaints
  • examine different strategies for handling complaints
  • become more confident in their ability to handle complaints
  • be able to identify who should respond to a complaint.

The Complaints Handling Workshop has been designed to complement the online training complaint handling available.

Workshop 2:
ASC Complaints Handling Workshop
Tuesday 24 October 2017 from 5 – 8 PM
at Sports House North
Cnr Caxton & Castlemaine Streets Milton QLD 4064

Register Here